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Internet Connection Questions
- How Do I set-up my Internet connection with psnw.com?
- Our Technical Support section features step-by-step configuration instructions for Windows 98 Dial-Up Networking. For Macintosh configuration assistance call our 24 hour / 7 day a week Technical Support Department at 1.866.490.8600.
- Are there any limits on how long I can stay online?
- Psnw.com provides Unmetered Internet Access. However:
- You will be logged off after 20 minutes of inactivity.
- You will be logged off after 5 consecutive hours online, but are free to sign right back online.
- Why isn't my connection rate as high as my modem speed allows?
- Your connection rate is determined by a number of factors:
- Modem Speed
- Modem type and connect rate supported by the actual dial-up number
- Phone line quality
- Internet traffic
As a result of the factors above, your connection speed may be less than the speed your modem supports.-
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World Wide Web Questions
- What is the World Wide Web?
- The World Wide Web is comprised of many servers housing the "Web pages" you view through your browser. These servers communicate with each other via the Internet using Hypertext Transfer Protocol (http).
- How can I find sites on the Web?
- You can find sites to visit by entering keywords in a search engine. Visit our Search Engine Page for a comprehensive list of popular searche engines.
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How do I visit the Web sites that I find out about through advertisements?
- Your browser includes an address field across the top. It's the white area that typically has text such as this displayed in it:
http://www.psnw.com/new/faqs.html
This is called a URL (Uniform Resource Locator), and it functions as a World Wide Web address.
Typically, most browsers do not require you to type in the http:// part. So, just position your cursor in the text field, remove the current URL and enter in the URL of the site you wish to visit.
- What's a domain name?
- A domain name is the central address of a Web site. For instance, the URL of the page you are reading right now is:
http://www.psnw.com/new/faqs.html
The domain name is:
www.psnw.com
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Where can I find a good search engine?
- Visit our Search Engine Page for a comprehensive list.
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E-mail Questions
- How do I set up my e-mail?
- For step-by-step instructions on configuring a variety of e-mail applications, visit our Technical Support section or call our 24 hour / 7 day a week Technical Support Department at 1-866-490-8600 for assistance.
- How do I attach a file to e-mail?
- Most e-mail programs use an attachment (also called an enclosure) icon featuring a paperclip. Simply click on the paperclip and the program will prompt you to locate and select the file to be attached.
- How do I send the same message to several people at once?
- Most e-mail programs have a "CC" (carbon copy) text field. Enter the addresses of additional recipients in this field.
- How can I access my e-mail when I'm traveling?
- Psnw.com provides Web Mail access. To access your mail from anywhere in the world, simply log onto the psnw.com Web site, www.psnw.com, and click on the Web Mail image at the top of the page. You will be prompted to enter your login and password. Your e-mail will then be displayed for you. NOTE: Do not mark any mail for deletion that you wish to download at another time.
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Security Questions
- What's a cookie?
- A cookie is small text file, which is given to your browser by a Web site you have visited. The cookie is stored on your hard disk and allows the Web site to identify you when you return. Cookies are what enable Web sites to offer personalized preferences for pages.
Cookies are usually harmless, and they can't be used to obtain information about you. They can, however be used to document your interests by tracking which pages you visit and which banners you click on when visiting a site.
- Is it safe to use my credit card online?
- Purchasing something online is just like purchasing something over the telephone. There are two main concerns:
- Is the company I am purchasing something from legitimate?
- Will someone intercept and steal my credit card information?
We give our credit card numbers to people everyday, for instance, cashiers and food-servers. Each time we do that we run a slight risk that our credit car number may be "hijacked." It is actually less likely that this will happen on the Internet because of secure encryption programs running on most online shopping sites. However, NEVER e-mail your credit card information to anyone.
So, only purchase from companies you know are legitimate and check to make sure they are encrypting their transactions. Most shopping sites post security information for consumers.
- What can I do to make the Internet a safer experience for my children?
- No program is a substitute for parental observation and guidance, but there are many Internet filtering programs available that will block objectionable material. Below you'll find links to a couple of the more popular programs:
http://www.netnanny.com/
http://www1.surfwatch.com/
Also, be sure to read Sparky's CyberSafety Tips on psnw.com's KIDSPACE. Take Sparky's CyberSafety Quiz afterwards.
- What are viruses and how can I protect myself against them?
- Viruses are malicious programs that can cause a variety of problems on your computer system. We recommend running virus software and keeping it updated.
Fortunately, just visiting a Web site will not put you in danger of getting a virus. However, you should scan any files that you download with virus software before opening them.
If you want to be extra cautious, download them onto a floppy or zip disk and scan them on that.
You can't get a virus from simply reading an e-mail. However, e-mail attachments (also known as enclosures) should be scanned for viruses — or simply not opened. If you receive and attachment from someone you don't know — don't open it, delete it. If you don't open an infected attachment, it can't do any harm. However, even if the e-mail is from someone you do know, scan it with updated virus software. Recent viruses are very sophisticated, going directly into the user's address book and sending themselves to several people. This makes it appear that the file has been sent from someone you know.
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Software Questions
- What's a browser?
- A browser is a program that allows you to view Web pages. Netscape and Internet Explorer are two of the most popular browsers.
- What's an FTP program?
- FTP stands for File Transfer Protocol. An FTP program is used to transfer (upload or download) files from one computer to another. For instance, if you choose to create a homepage using your 10 MB of server at psnw.com, you will need an FTP program with which to upload your files to the psnw.com Web server so that they will be viewable on the World Wide Web.
For more information on downloading and configuring FTP programs visit our Technical Support section.
- What is a good chat program?
- There are many good chat programs. We recommend mIRC for IRC chat. Visit our Technical Support section for information on downloading and configuring mIRC.
Psnw.com also features chats on the co-branded Snap portion of our site. These chat rooms are
browser-based and do not require any special software.
For more information on chat in general, visit our tutorial, What is Chat?
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